PoluThe AI receptionist for HVAC shops.
Peak-season phones ring off the hook. Polu answers every call, flags the no-heat emergencies, and books the maintenance calls — so you can focus on the install.
Call the number and hear it for yourself. Plans start at $49 a month.
Incoming call
88 Birch Lane
No heat — 12°F outside
Polu is answering
Caller
The furnace won't start. It's getting cold in here.
Polu
That's urgent. The owner will call you back in under a minute.
Caller
Thank you — I'm 78 and worried.
Polu
He's dialing you now.
Polu
Text message · now
Real calls, handled.
A no-heat call in January is a different beast than a tune-up in April. Polu knows the difference. Urgent calls get escalated to you right away; everything else gets scheduled.
A cold snap triggers 15-30 service calls in two hours for a mid-size HVAC shop. 73% of consumers won't leave a voicemail — they just hang up and call the next business.
BrightLocal consumer research
No heat on a 12°F morning
Elderly customer, furnace won't start. Polu takes the address, confirms the situation, and alerts you by call and text within 15 seconds.
AC tune-up before summer
Caller wants a seasonal check. Polu offers two slots, books Friday 10 AM on your calendar, and texts the customer a confirmation.
Furnace making a banging noise
Saturday night, still running but loud. Polu takes a full message with the address and queues it for Monday morning.
Try it first. Then make it yours.
Step 1
Call the number above and talk to Polu like a customer would.
Step 2
Create your account and tell Polu your services, your area and your hours.
Step 3
Turn it on. Polu starts answering.
Two plans. One flat price a month.
Starter
$49a month
For the owner who can’t always pick up.
Answers every call, day or night
Keep your current number — just forward it
Texts you the job details within 30 seconds
Emergency alert to your cell
250 voice minutes / 200 texts a month
Pro
Most popular$149a month
For shops that want the job booked, not a message.
Everything in Starter, plus:
Books jobs directly on your Google Calendar
Live warm transfer to your cell for emergencies
WhatsApp included (SMS + Voice + WhatsApp)
Abandoned job recovery
1,000 voice minutes / unlimited texts
No contract. Cancel anytime.
Overages past included minutes billed per-minute at retail cost.
Questions
Yes. Polu answers every call in parallel — there's no hold queue. During a cold snap when 15 calls hit in 10 minutes, every single one gets picked up on the second ring.
No heat in winter, no cool in summer, gas smell, carbon monoxide concerns, water leaking from a condensate line. Polu alerts you immediately on any of these.
On the Pro plan, yes. Polu checks your real availability, offers two time slots, and books whichever the customer picks.
Polu takes the request in the job notes and texts it to you. If you want to confirm before booking, it can take a message instead of auto-scheduling.
Not directly yet. Polu texts you the job details and books on Google Calendar. You enter it into your field-service system the way you do now.
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