PoluThe AI answering service for property managers.
Burst pipe at 2 AM. Lockout on a Sunday. Maintenance request on a Tuesday. Polu triages every tenant call, routes true emergencies to your on-call team in seconds, and logs the rest in your dashboard.
Call the number and hear it for yourself. Plans start at $49 a month.
Incoming call
Tenant · 1420 Oak St
No heat — 10°F outside
Polu is answering
Caller
The heat's not working. Apartment's at 50 degrees.
Polu
I'm alerting maintenance now. What unit are you in?
Caller
Unit 2B.
Polu
Mike's been paged. He'll call you back within 10 minutes.
Polu
Text message · now
Real calls, handled.
A broken boiler on a 15°F weekend isn't a Monday problem — if your tenants can't reach you, they call the city, write a bad review, or just move out. Polu answers every tenant call 24/7, triages urgency on the spot, and alerts your maintenance team to real emergencies while logging routine requests for business hours.
No heat on a 10°F night
Tenant at 1420 Oak St says the furnace won't start, apartment is at 50°F. Polu confirms the unit number and texts your on-call maintenance within 15 seconds — they call the tenant back within 10 minutes.
Non-urgent maintenance request
Tenant reports a slow bathtub drain. Polu takes the unit number, confirms it's not causing damage, logs the ticket in your dashboard with a Wednesday-morning follow-up.
Prospective tenant inquiry
Caller saw a Zillow listing on Sunday night. Polu takes their name, preferred move-in date, budget, and texts your leasing team Monday morning with the lead details.
Try it first. Then make it yours.
Step 1
Call the number above and talk to Polu like a customer would.
Step 2
Create your account and tell Polu your services, your area and your hours.
Step 3
Turn it on. Polu starts answering.
Two plans. One flat price a month.
Starter
$49a month
For the owner who can’t always pick up.
Answers every call, day or night
Keep your current number — just forward it
Texts you the job details within 30 seconds
Emergency alert to your cell
250 voice minutes / 200 texts a month
Pro
Most popular$149a month
For shops that want the job booked, not a message.
Everything in Starter, plus:
Books jobs directly on your Google Calendar
Live warm transfer to your cell for emergencies
WhatsApp included (SMS + Voice + WhatsApp)
Abandoned job recovery
1,000 voice minutes / unlimited texts
No contract. Cancel anytime.
Overages past included minutes billed per-minute at retail cost.
Questions
Trained triage: no heat (winter), no AC (summer heatwave), active water leak, gas smell, electrical sparks, lockouts, and anything life-safety alert your on-call team immediately. Everything else — slow drains, cosmetic repairs, appliance questions — logs as a standard ticket for business hours. You configure the exact thresholds in Settings.
Yes. You set up routing rules in Settings — property 1420 Oak St routes to Mike, property 500 Pine Ave routes to Tasha, after-hours all go to your on-call lead. Polu picks the right person based on which property the tenant mentions.
Polu tracks caller history. If a tenant has already logged a ticket, Polu says 'I see we got your request about the heater at 11 AM — do you have an update or a new issue?' Prevents duplicate tickets flooding your dashboard.
Both. The triage logic adapts — a 'no heat' call from a residential tenant is immediate; from a commercial tenant it's handled based on their lease SLA (which you set per property). Routing and escalation rules are per-property, not one-size-fits-all.
Yes — on the Pro plan Polu checks your showing calendar and books slots directly. On Starter, Polu takes the prospect's info and texts your leasing team to coordinate a time.
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