PoluThe missed-call answering service that turns lost leads into booked jobs.
When you're on a ladder, under a sink, or driving between jobs, your phone rings and you can't pick up. Instead of voicemail, Polu picks up — has a real conversation, gets the details, texts you the summary.
Call the number and hear it for yourself. Plans start at $49 a month.
Incoming call
Priya Shah
You were busy — AI took over
Polu is answering
Caller
I saw your listing at 1420 Oak and want to tour it.
Polu
Friday 11 AM is open. Are you pre-approved?
Caller
Yes, pre-approved. Friday works.
Polu
Booked. The agent will call you to confirm.
Polu
Text message · now
Real calls, handled.
Industry data: businesses miss 20-30% of inbound calls, and 85% of those missed callers don't leave a voicemail. They just call the next business in their search results. Polu's missed-call pickup turns those lost leads into actual conversations — your line never rings into voicemail again.
Call while you're mid-job
You're on a two-handed repair, can't answer. Polu picks up on your behalf, qualifies the lead, books the appointment, and texts you the confirmation. You call back after your current job without missing a beat.
Owner-first with AI fallback
In 'missed only' pickup mode, your phone rings first (20 seconds). If you don't answer, Polu takes over seamlessly — no caller abandonment, no transfer handoff.
They hung up before AI could pick up
Rare but happens — caller gives up after one ring. Polu sends them an SMS within 30 seconds: 'Hi, you just called [business]. We missed you. Can we help via text?' Recovers roughly half of these would-be lost leads.
Try it first. Then make it yours.
Step 1
Call the number above and talk to Polu like a customer would.
Step 2
Create your account and tell Polu your services, your area and your hours.
Step 3
Turn it on. Polu starts answering.
Two plans. One flat price a month.
Starter
$49a month
For the owner who can’t always pick up.
Answers every call, day or night
Keep your current number — just forward it
Texts you the job details within 30 seconds
Emergency alert to your cell
250 voice minutes / 200 texts a month
Pro
Most popular$149a month
For shops that want the job booked, not a message.
Everything in Starter, plus:
Books jobs directly on your Google Calendar
Live warm transfer to your cell for emergencies
WhatsApp included (SMS + Voice + WhatsApp)
Abandoned job recovery
1,000 voice minutes / unlimited texts
No contract. Cancel anytime.
Overages past included minutes billed per-minute at retail cost.
Questions
Text-back tools send a canned SMS after a missed call ('Sorry we missed you'). That's reactive and generic. Polu's missed-call answering is proactive — it picks up the call BEFORE it becomes a 'missed call', has a real conversation, and books the appointment or captures the lead. The caller never experiences a miss. Both approaches have their place; Polu does both (SMS fallback included).
Varies by industry. Reports from BIA/Kelsey and others put the number at $75-$200K/year for a mid-size service business. Even for a solo operator doing $500K/year, 20% missed inbound converting at 15% at $250 average job = ~$7,500 in direct lost revenue annually. Polu at $49-$149/month pays for itself in the first captured job.
That's the 'missed only' pickup mode in Settings. Your phone rings first for 20 seconds. If you don't answer, Polu picks up without the caller noticing a transfer. If you do answer, Polu stays out of the way. Best of both worlds for owners who want to handle calls personally when they can.
If you have a basic business number from Verizon, AT&T, T-Mobile, Google Voice, or Grasshopper, you forward calls to Polu — takes 2 minutes to set up. If you're on a PBX or VoIP system (RingCentral, Zoom Phone, 3CX, etc.), the setup is similar but requires a call-forwarding rule in your admin panel.
You see the full transcript in your dashboard immediately after the call ends. Audio recordings are available on the Pro plan (90-day retention). On Starter, you get the transcript and summary without the audio file.
Explore more
Other industries