PoluThe AI answering service for law firms.
Every call matters when you charge by the hour. Polu takes potential new-client intake, routes existing clients to the right paralegal, and never gives legal advice — ever. Attorney-client privilege-respecting by design.
Call the number and hear it for yourself. Plans start at $49 a month.
Incoming call
Dana Reyes
Potential PI client
Polu is answering
Caller
I was rear-ended yesterday. Looking for an attorney.
Polu
I'm so sorry. Let me take your details — someone from the firm will call back today.
Caller
OK, I'm Dana — I have insurance info and the police report.
Polu
Great. I'll get those over now and we'll call within an hour.
Polu
Text message · now
Real calls, handled.
A potential client with a car accident doesn't shop around — they hire the first attorney who picks up. If your intake goes to voicemail, you lose the case. Polu answers every call, qualifies the matter, and texts your intake team the full details so you can call back before the competition even gets the voicemail notification.
Car accident, injury
Caller was rear-ended yesterday, has back pain, no attorney yet. Polu takes the accident date, insurance info, injury summary, and texts your intake paralegal within 30 seconds for same-day callback.
Settlement question
Caller is an existing personal-injury client asking about settlement status. Polu identifies them from the phone number, texts the assigned attorney, and tells the client they'll hear back within one business day.
DUI arrest
Family member calls at 11 PM about a loved one just arrested. Polu takes the booking information and jail location, pages your criminal defense on-call attorney immediately.
Try it first. Then make it yours.
Step 1
Call the number above and talk to Polu like a customer would.
Step 2
Create your account and tell Polu your services, your area and your hours.
Step 3
Turn it on. Polu starts answering.
Two plans. One flat price a month.
Starter
$49a month
For the owner who can’t always pick up.
Answers every call, day or night
Keep your current number — just forward it
Texts you the job details within 30 seconds
Emergency alert to your cell
250 voice minutes / 200 texts a month
Pro
Most popular$149a month
For shops that want the job booked, not a message.
Everything in Starter, plus:
Books jobs directly on your Google Calendar
Live warm transfer to your cell for emergencies
WhatsApp included (SMS + Voice + WhatsApp)
Abandoned job recovery
1,000 voice minutes / unlimited texts
No contract. Cancel anytime.
Overages past included minutes billed per-minute at retail cost.
Questions
Never. If a caller asks a legal question — 'can I sue them?', 'what are my rights?' — Polu says 'I can't give legal advice. Let me take your information and have an attorney call you back today.' Clear, bounded role: intake, routing, message taking. Nothing that could be construed as unauthorized practice of law.
Polu takes only the information needed for intake — contact details, matter type, basic facts. It doesn't ask for sensitive case details on the first call. Transcripts of calls are retained for 90 days with access limited to firm admins. If your firm's policy requires call deletion, we support immediate deletion by case ID.
Partial — Polu asks the caller if they or the opposing party have ever been clients of your firm and flags any match for your intake team. Full conflict-check against your case management system (Clio, MyCase, PracticePanther) is on the roadmap.
Polu asks early in intake. If they're represented, Polu takes a message and tells them your attorney will determine whether to contact them directly or route through counsel — maintaining the professional-responsibility rules around contacting represented parties.
Not direct integrations yet. Polu texts your intake team with the full lead details and the caller gets a confirmation — your paralegal enters the matter into Clio/MyCase/PracticePanther during normal intake workflow.
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