PoluThe AI answering service for salons and spas.
Your stylists are with clients. Your front desk is at lunch. The phone keeps ringing. Polu books appointments, answers service questions, and handles cancellations — so no booking slips through.
Call the number and hear it for yourself. Plans start at $49 a month.
Incoming call
Lauren Mendez
Balayage + cut
Polu is answering
Caller
I'd like a balayage and cut with Jamie this week.
Polu
Jamie has Friday 2 PM or Saturday 11 AM. Which works?
Caller
Friday 2 — first time at the salon.
Polu
Booked. I'll text the new-client intake form and prep notes.
Polu
Text message · now
Real calls, handled.
A client who can't book doesn't come back — they find another salon. Polu answers every call, checks your stylists' calendars, books the right service with the right person, and texts the client a confirmation. New-client inquiries, rebooks, and cancellations all handled without a human picking up.
Color + cut appointment
Caller wants a color and cut with Jamie this week. Polu checks Jamie's calendar, offers Friday 2 PM or Saturday 11 AM, books Friday, and texts the client the confirmation and prep instructions.
Last-minute cancellation
Caller needs to cancel tomorrow's appointment. Polu confirms the booking, releases the slot, texts the client the cancellation policy if a fee applies, and alerts the stylist.
First-time balayage
New client has never been to the salon, wants balayage, asks about pricing. Polu quotes the starting price range, books a consultation first (not the service itself), and texts them the new-client intake form.
Try it first. Then make it yours.
Step 1
Call the number above and talk to Polu like a customer would.
Step 2
Create your account and tell Polu your services, your area and your hours.
Step 3
Turn it on. Polu starts answering.
Two plans. One flat price a month.
Starter
$49a month
For the owner who can’t always pick up.
Answers every call, day or night
Keep your current number — just forward it
Texts you the job details within 30 seconds
Emergency alert to your cell
250 voice minutes / 200 texts a month
Pro
Most popular$149a month
For shops that want the job booked, not a message.
Everything in Starter, plus:
Books jobs directly on your Google Calendar
Live warm transfer to your cell for emergencies
WhatsApp included (SMS + Voice + WhatsApp)
Abandoned job recovery
1,000 voice minutes / unlimited texts
No contract. Cancel anytime.
Overages past included minutes billed per-minute at retail cost.
Questions
Yes. In Settings, you configure which stylists offer which services (color, cut, extensions, lash, etc.) and their individual calendars. Polu books the right person for the service and only shows available slots.
In Settings, you set your cancellation policy (e.g. 24-hour notice, $25 fee for late cancels). Polu reads this to callers during cancellation and texts them the written policy for their records.
Partial — for bookings of 3+ people, Polu takes the details (date, number of people, services) and texts your lead stylist to coordinate directly. Full group-booking automation is on the roadmap.
Yes. In Settings, you upload your service menu with pricing, duration, and prep instructions. Polu answers caller questions directly, no transfer needed.
Polu recognizes returning callers by phone number. It greets them by name, offers to book the same service with their regular stylist, and defaults to their preferred day/time based on history.
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