PoluThe AI veterinary answering service that triages pet emergencies.
A dog eats chocolate at 10 PM. A cat stops eating for three days. A boarding reservation needs to change. Polu picks up every call, knows what's an ER case, and routes the rest to your calendar.
Call the number and hear it for yourself. Plans start at $49 a month.
Incoming call
Pet owner · panicked
Possible chocolate toxicity
Polu is answering
Caller
My dog just ate a chocolate bar. 40 pounds, dark chocolate.
Polu
That's an emergency. Go to Riverside 24-hour vet — 2847 Oak Rd. I'll text the address.
Caller
On my way.
Polu
I'll alert Dr. Chen for Monday follow-up.
Polu
Text message · now
Real calls, handled.
Pet owners panic. When their dog is in distress at midnight, they'll drive to whoever answers the phone. Polu triages the call in under a minute, directs true emergencies to the nearest emergency vet (not voicemail), and books next-day appointments for everything else.
Dog ate chocolate
Caller's 40-lb dog ate a bar of dark chocolate 20 minutes ago. Polu recognizes the toxicity risk, directs them to the nearest 24-hour vet ER (you configure the list), and texts you a heads-up for Monday follow-up.
Annual vaccinations
Caller wants to book their cat's annual exam. Polu checks the schedule, offers Wednesday 3 PM or Thursday 10 AM, books Wednesday, and texts them a reminder the day before.
Boarding reservation change
Caller needs to extend their dog's boarding by two days. Polu takes the booking confirmation number and new dates, logs it in your dashboard for Monday morning confirmation.
Try it first. Then make it yours.
Step 1
Call the number above and talk to Polu like a customer would.
Step 2
Create your account and tell Polu your services, your area and your hours.
Step 3
Turn it on. Polu starts answering.
Two plans. One flat price a month.
Starter
$49a month
For the owner who can’t always pick up.
Answers every call, day or night
Keep your current number — just forward it
Texts you the job details within 30 seconds
Emergency alert to your cell
250 voice minutes / 200 texts a month
Pro
Most popular$149a month
For shops that want the job booked, not a message.
Everything in Starter, plus:
Books jobs directly on your Google Calendar
Live warm transfer to your cell for emergencies
WhatsApp included (SMS + Voice + WhatsApp)
Abandoned job recovery
1,000 voice minutes / unlimited texts
No contract. Cancel anytime.
Overages past included minutes billed per-minute at retail cost.
Questions
Trained triage: chocolate/grape/xylitol ingestion, breathing distress, uncontrolled bleeding, seizures, HBC (hit by car), bloat symptoms, and heat stroke all route to emergency guidance. Less urgent issues — vomiting once, limping, lethargy — book a next-business-day appointment. You can adjust the thresholds in Settings.
Yes. In Settings, you configure the nearest 24-hour emergency vet(s). When Polu identifies an after-hours emergency, it gives the caller the ER address and phone number, then texts you a heads-up so you can follow up with the client the next day.
Both — Polu asks whether the caller needs an appointment or boarding, and uses your boarding calendar (configured separately) for availability. New boarding clients get flagged for your office to verify vaccinations before confirming.
Polu takes the medication name, pet name, and preferred pharmacy, then queues the request in your dashboard. Your vet tech approves or follows up based on your refill policy.
Yes. In Settings, you configure which pets see which vet. Polu matches the caller's pet to their preferred vet and books on that vet's calendar.
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