PoluThe after-hours answering service that doesn't sleep.
Weeknights, weekends, holidays, 2 AM. Polu answers every call that comes in outside your business hours — books next-day appointments, triages real emergencies to your cell, and texts you a summary of every call.
Call the number and hear it for yourself. Plans start at $49 a month.
Incoming call
John Wu
11:42 PM — booking question
Polu is answering
Caller
Can I book an appointment for Monday afternoon?
Polu
I have Monday 2 PM or Tuesday 10 AM — which works?
Caller
Monday 2 is great.
Polu
Booked. I'll text you the confirmation.
Polu
Text message · 11:42 PM
Real calls, handled.
Your competitors are closed. Their phone rings into voicemail. Your line picks up on the second ring. That's it — that's the pitch. The customer whose water heater fails at 9 PM calls three plumbers in a row. Whoever answers first gets the job. For $49/month, you're always the one who answers first.
Non-urgent request after dinner
Caller noticed a dripping faucet, wants to book a plumber. Polu offers tomorrow 2 PM or Wednesday morning, books tomorrow, texts the customer a confirmation. You see the booking first thing in the morning.
Burst pipe at 2 AM
Caller has water pouring through the ceiling. Polu confirms address, helps them locate the main shutoff, and alerts you by call and text within 15 seconds — you decide whether to go now or dispatch a tech.
Weekend quote request
Caller saw your truck in the neighborhood, wants a quote on an outdoor outlet install. Polu takes the full details and queues the lead in your dashboard for Monday morning callback.
Try it first. Then make it yours.
Step 1
Call the number above and talk to Polu like a customer would.
Step 2
Create your account and tell Polu your services, your area and your hours.
Step 3
Turn it on. Polu starts answering.
Two plans. One flat price a month.
Starter
$49a month
For the owner who can’t always pick up.
Answers every call, day or night
Keep your current number — just forward it
Texts you the job details within 30 seconds
Emergency alert to your cell
250 voice minutes / 200 texts a month
Pro
Most popular$149a month
For shops that want the job booked, not a message.
Everything in Starter, plus:
Books jobs directly on your Google Calendar
Live warm transfer to your cell for emergencies
WhatsApp included (SMS + Voice + WhatsApp)
Abandoned job recovery
1,000 voice minutes / unlimited texts
No contract. Cancel anytime.
Overages past included minutes billed per-minute at retail cost.
Questions
You define them. In Settings, you set your business hours (e.g., Mon-Fri 8 AM-5 PM). Polu answers calls outside those hours automatically. During business hours, you can either answer the phone yourself or let Polu handle overflow — your choice per call pickup mode.
Yes — in Settings you mark holidays you're closed (Christmas, Thanksgiving, July 4, etc.) and Polu handles those calls like any after-hours call. Takes details, books next business day, alerts you to real emergencies.
Polu triages the call type based on your industry (burst pipes for plumbing, no heat for HVAC, sparks for electrical, chest pain for medical). True emergencies alert you immediately by call and text; routine requests queue for the morning. You can customize the emergency keywords in Settings.
Industry data: businesses lose 10-30% of inbound leads to voicemail. For a shop averaging $200 per job and 20 inbound calls per week, after-hours missed calls cost roughly $8K-24K per year in lost revenue. Polu at $49-$149/month captures those calls. Break-even is usually in the first week.
No — only emergencies alert you. Routine after-hours calls get booked or queued silently; you review them in the morning. You configure the escalation threshold in Settings.
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