The AI medical answering service that never puts a patient on hold.

Polu does not store Protected Health Information. We log the caller's phone number, their name if they provide it, and a general reason for the call (e.g. 'appointment request', 'symptoms'). We don't transcribe or store medical details. Because we don't handle PHI, we're not a Business Associate under HIPAA — but if your practice policy requires a BAA for all vendors, contact us and we'll work with your compliance team.

Polu is trained to recognize emergency symptoms — chest pain, shortness of breath, severe bleeding, stroke indicators, suicidal ideation — and immediately instruct the caller to hang up and dial 911. In parallel, Polu alerts your on-call provider by call and text within 15 seconds so you know the patient is in distress.

Polu books on Google Calendar out of the box (Pro plan). Direct integrations with Athena, Epic, Cerner, and other EHRs are on the roadmap. In the meantime, Polu texts your front desk the appointment request and the caller gets a provisional confirmation — your staff enters it into the EHR the way they do today.

Polu handles Spanish on text messages (SMS and WhatsApp). On voice calls, Spanish support is in development — today the AI defaults to English and offers to connect the caller to a Spanish-speaking staff member or take a message. We'll upgrade to real-time Spanish voice when the underlying speech-recognition catches up.

Polu doesn't give medical advice. If a caller asks a clinical question — 'should I take ibuprofen with my blood thinner?' — Polu says 'I can't advise on medical questions. Would you like me to take a message for the nurse to call you back today?' Clear, bounded role: scheduling, triage urgency, message taking. Nothing else.