PoluThe AI dental answering service your front desk wishes they had.
Polu books cleanings and checkups directly on your calendar, triages weekend toothaches, and texts your office the details — so new-patient calls on a Saturday morning don't go to a competitor's voicemail.
Call the number and hear it for yourself. Plans start at $49 a month.
Incoming call
Jamie Rivera
New patient — cleaning
Polu is answering
Caller
I need a cleaning. I'm a new patient.
Polu
I have Thursday 10 AM or Friday 3 PM — which works?
Caller
Thursday 10.
Polu
Booked. I'll text the new-patient intake form now.
Polu
Text message · now
Real calls, handled.
Dental practices lose patients to voicemail. A new patient with a broken tooth doesn't leave a message — they call the next office in the search results. Polu picks up on the second ring, asks the right questions, books the appointment, and texts your front desk. Weekday overflow, lunch-hour calls, and after-hours emergencies all handled.
Knocked-out tooth
Caller's child knocked a permanent tooth loose at a soccer game. Polu walks them through re-implanting or storing in milk, then alerts the on-call dentist by call and text within 15 seconds.
New-patient cleaning
Caller is a new patient asking for a cleaning. Polu checks the schedule, offers Monday 10 AM or Tuesday 3 PM, books Monday, and texts the patient the new-patient intake link.
Insurance question
Caller wants to know if their new insurance is accepted. Polu takes the carrier name and group number, queues it for Monday morning so the office manager can call back with a verified answer.
Try it first. Then make it yours.
Step 1
Call the number above and talk to Polu like a customer would.
Step 2
Create your account and tell Polu your services, your area and your hours.
Step 3
Turn it on. Polu starts answering.
Two plans. One flat price a month.
Starter
$49a month
For the owner who can’t always pick up.
Answers every call, day or night
Keep your current number — just forward it
Texts you the job details within 30 seconds
Emergency alert to your cell
250 voice minutes / 200 texts a month
Pro
Most popular$149a month
For shops that want the job booked, not a message.
Everything in Starter, plus:
Books jobs directly on your Google Calendar
Live warm transfer to your cell for emergencies
WhatsApp included (SMS + Voice + WhatsApp)
Abandoned job recovery
1,000 voice minutes / unlimited texts
No contract. Cancel anytime.
Overages past included minutes billed per-minute at retail cost.
Questions
Polu takes the insurance details — carrier, group number, member ID — and queues them for your office manager. We don't call the insurance company ourselves (that requires HIPAA business-associate status + direct payer integration). The caller gets a confirmation that someone will follow up with their coverage within one business day.
Knocked-out permanent teeth, uncontrolled bleeding, severe swelling, facial trauma, and infections with fever all alert your on-call dentist immediately. Toothache without infection, lost filling, loose crown — all triage to a next-business-day appointment unless the caller is in acute pain.
Google Calendar out of the box (Pro plan). Dentrix, Open Dental, and Eaglesoft integrations are on the 2027 roadmap. In the meantime, your front desk gets a text with the appointment request and the patient gets a provisional confirmation — your team enters it into the PMS during their normal workflow.
After booking, Polu texts the caller a link to your new-patient intake form (configurable in Settings). The patient can fill it out from their phone before the appointment, so your front desk isn't rushing to collect paperwork at check-in.
Spanish is fully supported on text messages. On voice calls, Spanish is in development — today Polu defaults to English and offers to take a message in whatever language the patient prefers.
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