SMS Messaging Program
Important information about how Polu communicates with you via SMS and WhatsApp.
Program Overview
Polu provides AI-powered customer care via SMS and WhatsApp. When you text our number, you receive automated responses to help with your inquiries.
Message Types
You may receive the following types of messages:
- Responses to your product or service inquiries
- Order confirmations and status updates
- Payment information and confirmations
- Appointment reminders and scheduling confirmations
- Customer support responses
Message Frequency
Message frequency varies based on your activity. You will only receive messages in response to conversations you initiate. We do not send unsolicited marketing or promotional messages.
Costs
Standard message and data rates may apply. Carrier fees are the responsibility of the user. Polu does not charge additional fees for the messaging service.
How to Opt Out
You can stop receiving messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive automated messages.
STOP Response: "You've been unsubscribed. No more messages will be sent. Reply START to resubscribe."
Need Help?
Reply HELP to any message for assistance. You can also contact our support team at support@polu.ai.
HELP Response: "For help, contact support@polu.ai. Msg & data rates may apply. Msg frequency varies."
Your Privacy
Your privacy is important to us. No mobile information, including opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Messages are delivered through our telecommunications partners (including Twilio).